Terms of service

Terms and Conditions of Sale
Applicable to sales contracts from 12th December 2025
Please read carefully these Terms and Conditions as they will apply to the purchase of all goods
detailed in our quotations, or from our website and other online sales streams and by telesales.
1. Definitions and Interpretations
1. Freedom Green Energy Limited is a supplier for business-to-business
transactions. However, this does not affect the statutory rights of Buyers who
purchase as consumers.
2. “Buyer/Purchaser” means the company or individual purchasing the goods
from the Seller (You, Buyer, customer or consumer, your will be construed
accordingly)
3. “Seller/Vendor” means the company selling the goods to the Buyer, namely
Freedom Green Energy Limited (FGE), a company registered in England
and Wales under Company Number 07991922, whose registered office
address is Ffrwdgrech Industrial Estate, Brecon LD3 8LA (we, us or The
Supplier), and who may also be referred to as “Freedom Green”, “FGE” or
“FGE Biomass”. Words referring to the singular, will include the plural and
vice versa
4. “Goods” means the products or services provided by the Seller to the Buyer
as described in the Sales Agreement
5. The “Quotation” is the document provided to the Buyer by the Seller which
details the goods or services to be provided, the price and other related terms.
6. The “Price” of goods and services is as set out in our quotation, current at
the date of your order or as agreed otherwise in writing. Quotes are only valid
for the period specified on them.
7. A “Contract” is deemed to have been entered into when the Seller receives a
signed quotation, written Order or Purchase order from the Buyer or payment
is received. These Terms and Conditions and the quotation (together, the
Contract) apply to the purchase and sale of any Goods between us and you,
to the exclusion of any other terms that you try to impose or incorporate, or
which are implied by trade, custom, practice or course of our dealings.
8. The Contract is deemed to be concluded upon delivery of the Goods detailed
in the Quotation and payment of the invoice for the goods.
9. A “Business” or “Working day”, means any other day than Saturday,
Sunday or a bank holiday, occurring in the UK
2. Agreement
These Terms and Conditions of Sale apply to all supply of Goods or Services by the
Seller to the Buyer and prevail over any conflicting terms proposed by the Buyer,
unless expressly agreed in writing with the seller.
3. Order Process.
Quotations are provided based on information given by you. They are not a statement
of design or product suitability for any given project. These quotes will have a valid time
period specified on them, normally 14 days, but this may be shorter during periods of
high currency volatility. This is stated on the quote. The quote will contain a payment
plan including deposit when applicable. The quote and our terms of sale are deemed
accepted when a written Order or Purchase order from the Buyer or payment is received
or sales order is sent to the buyer upon verbal instruction.
4. Quotation Periods
Quotations are dated and are valid until the date specified on the quotation. The length
of quote validity may be determined where applicable, by the volatility of the euro
exchange rate at the time of the quote. This is to achieve best exchange rate and quote
price for the customer. If the euro rate drops by more than 2 eurocents against British
Pound Sterling from the quote acceptance to the date of full payment by the installer,
FGE reserves the right to recharge the difference. If the quote has expired, a new quote
should be obtained before placing an order with FGE. Should a longer quote validity
period be requested, this will be considered, but will usually be at a lower exchange rate
if applicable.
5. Price and Payment
Prices will be confirmed on our quotes and will be valid for the period specified on the
quote. Once the order is placed, the price is fixed, except in the following circumstance:
Some manufacturers reserve the right to change prices between order and delivery.
Should this unlikely event occur, we will absorb any price rise to a limit of 2% of the
order value.
Standard payment terms: Unless specified within the quote or invoice for parts, a
deposit of 50% of order value is due with order. The final 50% amount is payable prior
to delivery unless agreed otherwise.
Credit terms offered are at the discretion of Freedom Green Energy. Freedom Green
Energy reserves the right to undertake a credit check of the purchasing entity/company
and where appropriate obtain a consumer credit report on individual officers of the
purchasing entity/company.
Where a £/euro exchange rate is used to calculate the amount payable and payment
is not received within agreed terms; FGE reserves the right to recharge any euro
exchange rate trading losses on the outstanding amount.
FGE reserves the right to claim interest and compensation on overdue payment
pursuant to the Late Payments of Commercial Debts (Interest) Act 1998 or any
replacing Act or subsequent regulations. It is the company’s policy to institute legal
proceedings against all overdue accounts.
6. Your Commitment
By accepting our Quote, you are confirming that you are legally capable of entering
into binding contracts, and that you have full authority, power and capacity to agree to
these terms of sale. You will ensure that the information provided in your order is
accurate and complete. It is your responsibility to ensure that the equipment specified
meets with your requirements.
7. Delivery and Dates
Delivery dates are estimated and not guaranteed. The seller will make all reasonable
efforts to meet a specified delivery date. The seller will not be liable for any delay in
delivery of the Goods that is caused by a circumstance beyond our control or your
failure to provide us with adequate delivery instructions or any other instructions that
are relevant to the supply of the goods. A delivery schedule will be arranged with order
confirmation. This is non-binding and subject to any manufacturers’ delivery dates,
terms and conditions. Delivery dates are always non-binding. We accept no
consequential loss for late delivery of goods.
Boiler systems and heavy goods are delivered on pallets. The receiver will provide fork
lift offloading capability unless agreed otherwise prior to delivery. In the event where
we have to provide specialist offloading (e.g. Tail lift delivery), the additional cost will
be passed to the Buyer.
Other components may be delivered by courier. Orders may be delivered in advance
and multiple deliveries. Delays in delivery shall not entitle the Buyer to assert claims
for damages. The Buyer shall only be entitled to rescind the contract once a
reasonable period of grace set by the same has elapsed. The delivery period is
suspended for the duration of the following circumstances beyond our control, which
affect us or our suppliers: difficulties in procuring raw materials, stoppages, strikes or
lockouts and force majeure events outside of our control, including, but not limited
to, natural disasters (fire, storms, floods), governmental or societal actions (war,
invasion, civil unrest, labour strikes), and infrastructure failures (transportation,
energy). If the reasons listed above last longer than eight weeks, we shall be able to
rescind the contract without stating any further reasons. If goods completed in due
time are not accepted by the Buyer at the location or time specified in the contract, the
seller can place the goods in storage at the cost and risk of the Buyer; this does not
affect the Buyers’ obligation to pay the purchase price. The Seller also has the right to
issue an invoice.
All deliveries should be checked and any shortages/damage items advised within 24
hours of receipt; thereafter claims will be accepted only at our discretion.
8. Completion and amendment of contract content
Contract content is deemed to have been completed when we issue a written order
confirmation following receipt of an order or when the goods are delivered to the Buyer
immediately after receipt of order. In the latter case, the invoice also serves as order
confirmation. Changes and amendments to the contract must be confirmed in writing
by the seller to take effect. The Buyer shall bear any cost accrued as a result of the
changes or contract revocations. The Buyers’ conditions of purchase shall only be
binding for the seller if they are approved separately in writing by the seller.
We can at our discretion, refuse to accept orders without stating the reason. In such
cases, any advance payments made by the Buyer shall be refunded.
9. Acceptance and Inspection of goods
Risk in the Goods will pass to the Buyer immediately upon delivery or collection of the
Goods
It is your responsibility to inspect and check the goods upon receipt of delivery and any
damages or shortages must be notified in writing within 24 hours of delivery
Goods should only be signed for as ‘unchecked for damage’ if you are not able to
check before the signing of delivery documents.
We will be under no liability or further obligation in relation to the Goods if:
a. you fail to provide notice as set above; and/or
b. you make any further use of such Goods after giving notice under the clause
above relating to damages and shortages; and/or
c. the defect arises because you did not follow our oral or written instructions
about the storage, commissioning, installation, use and maintenance of the
Goods; and/or
d. the defect arises from normal wear and tear of the Goods; and/or
e. the defect arises from misuse or alteration of the Goods, negligence, wilful
damage or any other act by you, your employees or agents or any third parties.
You bear the risk and cost of returning the Goods.
Acceptance of the Goods will be deemed to be upon inspection of them by you and in
any event within 24 hours of delivery.
10. Ownership/Retention of Title
All goods remain the property of Freedom Green Energy ltd until paid in full. The Buyer
must keep the goods in proper condition for the duration of retention of title and are
responsible for its security once delivered to the Buyer’s premises. The products must
not be resold until they have been fully paid for or written permission has been granted
by Freedom Green Energy Ltd.
11. Technical Values and Descriptions
The technical information regarding measurements, weights, capacities and operating
costs etc., contained in our brochures, catalogues, illustrations, technical documents,
price lists etc., are approximate and therefore non-binding. Goods may differ in terms
of design and compared to samples presented.
All descriptions of the Goods in our sales documentation, including our website,
quotations, brochures, catalogues, illustrations, technical documents and price lists,
are for guidance only and do not come with any warranties or representations from the
company regarding their accuracy. They are not binding on us and may be subject to
change.
Product images on our website are for illustrative purposes only and may differ slightly
from the actual Goods.
Only specifications supplied by yourselves acknowledged in writing by us will
constitute part of the contract for the goods
In accepting the quotation, you acknowledge that you have not relied upon any
statement, promise or other representations about the Goods by us. Descriptions of
the Goods set out in our sales documentation are intended as a guide only.
12. Buyers’ responsibilities
It is the Buyer's responsibility;
To verify the suitability of the Goods before placing an order;
To ensure the accuracy of their order & specifications/measurements;
To provide all relevant information about their intended use of the Goods;
To ensure the Goods meet any applicable certification, statutory, and regulatory
requirements;
To obtain any necessary approvals for the installation of the Goods
13. Liability
The Seller is not liable to the Buyer for any consequential losses, including economic
loss, loss of profit, loss of business, or depletion of goodwill, whether direct, indirect,
or otherwise, related to the contract.
We maintain all rights of recourse.
The Seller's total liability for any loss or damage arising out of or in connection with the
sale of Goods shall be limited to the contract price of the goods.
We are not liable for any errors or omissions of technical information, descriptions or
images supplied within third-party materials, including when incorporated into our
materials.
We are not liable for any claims arising from the Buyer's failure to verify the suitability
of the Goods or comply with relevant requirements.
By entering a sales contract with us, you acknowledge that no statements, promises,
or representations have been made regarding the Goods other than those included in
our sales documentation for the purpose of providing a general understanding of the
goods described. It should be noted that these materials are intended for guidance
only and do not come with any warranties or representations from the company
regarding their accuracy.
14. System Software
Operating and Control programmes which control operation of the system supplied
shall remain the property of the supplier. The Buyer shall be granted a permanent right
of use for his system-related control programme upon full payment for the machinery
supplied.
15. Miscellaneous
The Buyer must obtain any required approvals from the responsible authorities for the
installation of the object of sale.
Components may only be returned unused, saleable and in immaculate condition with
their security seals intact and in their original packaging. If returned within 14 days of
the delivery date, the returned items will be subject to a 10% restocking charge. If
returned between 14 and 30 days, a 25% restocking fee will apply. Returns will not be
accepted after 30 days.
Components that have been custom made for a system cannot be returned, likewise
special-order items that we do not normally stock or sell, or have been specified by our
supplier as non-returnable. These items will be marked on the quote as ‘Special Order
NON-RETURNABLE ITEMS’ and cannot be returned. In the event that a
manufacturer agrees to a return, their return & fees policy will apply in addition to the
policy above. These items will be marked on the quote as ‘Special order SPECIAL
RETURNS TERMS’ with details upon request.
In every case, prior approval of return should be obtained from the Seller and a returns
document will be created, which must be attached to the part/s being returned. Parts
are returned at the Buyer's expense.
If an appliance supplied by the seller is commissioned by the Seller himself or by a
company approved by same, the scope of the warranties offered by the seller to the
Buyer shall be exactly the same as it would have been in the case of delivery of the
goods alone.
Unless acknowledged in writing, Buyers’ terms and conditions are not binding on us,
even when we do not explicitly reject them.
If provisions in this agreement are or should become entirely or partially invalid or
unenforceable, this shall not affect the validity or enforceability of the remaining
provisions.
Deposits and Cancellation.
Where an item is ordered and subsequently cancelled, the customer is liable for any
cancellation charges applied by our supplier and 10% FGE admin fee plus any
associated direct costs incurred by FGE in the ordering process. Deposits paid will only
be returned after any aforementioned charges are deducted.
16. Competence to install, commission, operate and service
In requesting and accepting a supply quotation from FGE, the Buyer accepts its
responsibility to undertake directly or appoint such an individual or entity that can install,
operate and service the equipment purchased to the standard required by the
manufacturer. The equipment must be installed in line with all relevant industry
standards, the laws of the country in which the equipment is to be installed and in line
with the requirements of the overall installation that the purchased equipment becomes
a part of.
The Buyer shall bear full responsibility and indemnify the company against any loss,
liability and expense resulting directly or indirectly from any negligent, wrongful, or
inappropriate use or resale of the Goods. This includes but is not limited to failure to
adhere to manufacturers' instructions for proper use and handling of the Goods.
17. Warranty – all products
1. Where products are sold with a manufacturer’s warranty, details of the warranty
will be provided to the Buyer upon request. The seller shall not bear any liability
to the Buyer for any failure of the manufacturer to adhere to the warranty.
2. The seller shall not be liable for the Goods’ failure to comply with any warranty
if the defect arises as a result of:
a. an incorrectly calculated quantity of Goods required;
b. the Buyer makes any further use of such Goods after giving a notice of a
warranty claim
c. the Buyer failed to follow the seller’s oral or written instructions as to the
storage, installation, commissioning, use or maintenance of the Goods or
(if there are none) good trade practice; or
d. the Buyer alters or repairs such Goods without the written consent of the
seller.
e. because the Goods were used with faulty, incorrect and/or substandard
goods;
f. as a result of the seller following any drawing, design or Goods
Specification (or any information thereon) supplied by the Buyer or a third
party on the Buyers’s behalf;
g. as a result of fair wear and tear, wilful damage, negligence, abnormal
working conditions or defective installation
18. Spare Parts (Warranty and Non-Warranty)
In placing a verbal or written request for a spare part, the following terms and
conditions apply:
1. You are responsible for the correct identification of the required part. We can
assist in the identification using expanded component drawings however
incorrect parts will be subject to a re-stocking charge plus delivery costs.
Under the terms of Froling’s warranty, the following terms and conditions apply:
a. If a replacement part is claimed under Froling’s parts warranty, these
further terms and conditions will apply & we require the following
information at the point of order:
b. Boiler model & kW, serial number, Operating hours (Boiler Active figure),
Fault details. (This is to confirm warranty validity and speed up process).
c. Froling parts will be dispatched using standard delivery, whether from
our stock or direct from Froling. Should you request express delivery,
this additional cost is payable by yourselves.
d. Once we have delivered the replacement part, we will invoice you for the
part. To obtain a credit for this invoice, we require the faulty part to be
returned to our office at your expense within 30 days of the delivery of
the replacement item, along with a fully completed returns form, detailing
the specific fault. Upon return to our office, the goods and paperwork will
be inspected and if deemed to be accurate, will be sent to the
manufacturer. If we believe that the part is not a valid warranty claim or
if the paperwork is not complete or accurate, we will advise you and the
part will be held by us until we have received the required satisfactory
information. Once the faulty part is received by the manufacturer, it will
be inspected along with the paperwork and if deemed to be a valid
warranty claim, we will issue you a credit note for the part that was
invoiced. If we return an item to a manufacturer in good faith under the
warranty terms and they deem the part not to be a valid warranty claim,
the replacement part will be re-invoiced and will become payable
according to your agreed credit terms.
e. A warranty part invoice will only become payable should you not return
the part to us within 30 days or if you have returned the part within 30
days, but Froling determines the part is not covered by warranty.
Froling’s decision in this matter will be final.
f. Should a part subject to a warranty claim and correct documents not be
returned to us within 30 days of the replacement part delivery, the
replacement part invoice will become payable immediately in line with
your agreed credit terms with Freedom Green Energy Ltd.
g. Items returned after 30 days will be processed in the same manner
above and provided they meet the valid warranty criteria, the payments
you have made in regards to replacement parts will be refunded or credit
applied to your account.
h. If Froling do not require the return of the part for warranty approval, we
will notify as soon as reasonably possible.
We reserve the right to make a charge of £25 per item for late returns or returns
received with incomplete returns paperwork.
The value of Invoices raised for warranty parts will form part of any credit level agreed
between FGE and you.
19. Froling Training
Relevant training for the installation, commissioning, operation and servicing of Froling
products commensurate with the technical level of the equipment purchased is
available. This will either be via official courses provided by Froling, their distributors or
may be on site training conducted by an FGE engineer. This training is chargeable;
however, credits may be gained through the purchasing of boilers at the discretion of
FGE.
If this training is not requested or declined by yourselves, it will be deemed that the
Buyer has self-declared their competence to install, commission, operate and service
the purchased equipment to the required standard. Any telephone support and required
engineer visits relating to issues that are covered within the declined training would be
chargeable at our latest published rates (Copies available on request).
20. Froling Boiler Commissioning
A commissioning charge, where relevant, will be specified on the equipment quoted.
Commissioning charge rates are in line with the normal technical specifications of the
individual boiler. Where a boiler location is known at the point of quotation, any required
additional charges for travel, subsistence and accommodation for commissioning will
be specified. Otherwise, these charges will be estimated based on the office location
of the ordering installer. The commissioning charge includes technical telephone
support for the boiler during the installation period and up to three months after the boiler
commissioning.
A pre-commissioning check list will be required to be completed and signed prior to the
scheduling and undertaking of the commissioning to confirm that the site and equipment
is safe and ready for commissioning. If upon arrival to commission the equipment, our
engineer is not able to undertake the commissioning due to onsite conditions or
incomplete works, the visit may be aborted and an abortive charge will be incurred.
Should our engineer be delayed or have to undertake additional works due to onsite
conditions or incomplete works, an additional charge will be made.
If our commissioning service is declined on the boiler, it will be deemed that the Buyer
has self-declared their competence to install, commission, operate and service the
purchased equipment to the required standard. Any telephone support and required
engineer visits on issues that are covered within the declined commissioning would then
be chargeable at the latest published rates. (Copies available on request)
21. Froling Boiler Warranty - General
Specific details are detailed in section 24 - Froling Manufacturer’s Warranty
Boilers and parts are sold to installers on a “parts only” warranty basis and parts are
only warranted on the basis of the correct installation, set up and commissioning of the
boiler and that it is operated and maintained to the manufacturer’s instructions.
Where a boiler or components are supplied to you as an installer and you install it for
an end user, we assume that you have warranted the installation for the manufacturer’s
component warranty period of two and three years ( see 23: 1 and 2 ) and have included
the labour aspect for any boiler component warranty claims.
As a boiler is a component part of an overall and sometimes complex heating system,
we would expect an installer to warrant the labour for their whole installation, including
the boiler in regards to operational software, fault diagnosis, removal and replacement
of parts. We would expect their capability to do this to be commensurate to their selfdeclared
ability to install such technologies and to support the operation of such a
system under a service agreement and in line with the product training offered. For
issues arising beyond this level of accepted knowledge, we, the distribution partner of
Froling, would then get involved in supporting the installer to reach a resolution with the
manufacturer, attending site if required.
If our engineer, by mutual agreement attends site and the issue is deemed not to be a
faulty Froling part or faulty Froling software or issue caused by commissioning or other
works carried out by our engineers, FGE Biomass reserve the right to charge for time
on site, traveling time and mileage on our standard engineers published rates. Prices
supplied upon request.
22. Froling Boiler Extended Warranty - General
Froling offers a five-year parts warranty on some of their residential boiler range. If the
boiler purchased qualifies for this, it is on the following basis:
1. That at point of commissioning, either Freedom Green Energy Ltd enters into a
five-year service and maintenance agreement with the customer or it endorses
in writing the installer’s 5-year service and maintenance agreement with the
customer; (i.e. that it complies with Froling’s servicing and maintenance
standards).
2. The engineers servicing the boiler must be trained to a Froling approved
standard.
3. A 5-year service and maintenance agreement will only be entered into by
Freedom Green Energy Ltd or an installer service and maintenance agreement
endorsed by us, when the evidence is produced of the boiler identification and
of the correct boiler installation along with valid commissioning certificate.
Whoever holds the 5yr service and maintenance agreement will be expected to
cover the labour aspect of any boiler component warranty claim and this should
be costed to the end user accordingly.
23. Froling Manufacturer’s Warranty
For supplied Froling boilers and component parts only, (not labour or any associated
system failures or repairs)
The warranty period (commencing with date of commissioning of the boiler, not later
than 90 days after delivery to Froling distribution partner) is.
Standard Warranty
1. maximum 2 years or maximum 5000 operating hours for parts that may
be removed from the boiler.
2. maximum 3 years or maximum 7500 operating hours for parts that
cannot be removed from the boiler.
3. Only with evidence of the boiler identification plate, boiler operation
hours, commissioning certificate and a documented service and
maintenance record from a local authorised Froling supplier / partner
installer in line with the manufacturer’s installation, operating and
servicing standards.
Extended Warranty:
1. Only for qualifying registered residential boilers, when the end user
customer has signed and undertaken a 5-year service and maintenance
contract with a local authorised Froling supplier / partner installer.
2. Maximum 5 years or max. 12.500 operating hours for removable or
moving and non-removable or non-moving parts
3. Only with evidence of the boiler identification plate, commissioning
certificate, 5-year service and maintenance agreement and a
documented service and maintenance record from a local authorised
Froling supplier / partner installer in line with the manufacturer’s
installation, operating and servicing standards.
Froling Specific Warranty Terms
1. We shall only be liable for parts of a product which have been
purchased from a sub-supplier to the extent of the warranty claims
against the sub-supplier to which he himself is entitled.
2. We are obliged to repair any defect affecting the usability of the
product, which is based on a fault of design, material or workmanship.
3. You must assert any claims of defects in writing immediately and not
later than three working days (of detection of defect) otherwise any
legal claim shall be excluded.
4. We must be given the opportunity to inspect the reported defect and
confirm it as such. We shall decide whether to repair the defect
ourselves or to have it repaired by an authorised third party. We shall
also decide whether: -
a) to repair the defective goods on site; orb)
to recall the defective goods or the defective parts for repair; orc)
to replace the defective parts or the defective goods.
5. For replacement parts and repairs provided free of charge the same
warranty period shall apply as for the original delivery item, but shall be
limited in time to the end of the warranty period for the original delivery
item. Replaced parts shall become our property and must be returned
to us free of charge.
6. We will only pay the reasonable costs for repairs undertaken by the
Buyer himself if we have given written consent to this in advance.
7. The performance description forms part of the delivery item and is
essential for proper operation. The performance description includes
the instruction manual (operation and assembly instructions) and/or
operating conditions for the delivery item, maintenance and service
plan, basic legal conditions to be observed and our technical
guidelines.
8. The warranty obligation only applies for defects which occur when the
intended operating conditions have been observed and when the
system has been used correctly and normally. The warranty obligation
also excludes claims for damages on whatever legal basis, including for
example claims based on a breach of obligations contained in
subsidiary agreements, in particular advice and obligations to inform.
The warranty obligation does not apply in particular to defects based
on: poor assembly by the Buyer or his representatives; poor
maintenance; normal wear and tear (including the normal and natural
wear of fire-proof cladding such as slight surface abrasion, edge
abrasion, cracking, etc. which do not impair functioning); poor repairs or
repairs which have been carried out without the written our consent; or
modifications by anyone other than us or our representatives and
wearing parts and operating materials (fire brick, seals, grates, linking
plates, corrosion protection anodes, filters, oil etc.). Further, our
warranty obligation does not include damage from air pollution caused
by heavy dust accumulation, aggressive vapours, assembly in an
unsuitable location (e.g. utility rooms or recreation rooms) or from
continued use in spite of a fault.
24. Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of England and Wales.
Any dispute between the Parties relating to these Terms and Conditions and the
Contract shall fall within the jurisdiction of the courts of England and Wales.
Dated 12th Dec 2025
enquiry@fgebiomass.co.uk www.fgebiomass.co.uk
Tel: 0333 7000 275
Registered Office: Ffrwdgrech Industrial Estate, BRECON, LD3 8LA, United Kingdom
Limited Company Registered in England and Wales No: 7991922 VAT Reg: 133948986